Privacy Policy
Effective date: September 25, 2026
Levata Retreat (“Levata,” “we,” “us” or “our”) is a postpartum and post-surgical recovery retreat in Utah. This Privacy Policy explains what information we collect when you visit levataretreat.com, contact us, book a consultation, sign up for updates, or talk with our concierge, and how we use and protect it.
This policy covers our website, forms, website chat, email, phone calls, text messages and video consultations. Reservations for stays are completed through our booking partner, Cloudbeds, which has its own privacy policy.
Information we collect
Information you give us. When you fill out a form, book a consultation, use our website chat, call, text or email us, we may collect:
- Your name, email address and phone number
- Your communication preferences and consent choices
- Which services you are interested in (postpartum or post-surgical) and a general timeframe, if you choose to share it
- Whether you are asking for yourself or someone else
- Anything you write in messages, chat or forms, and notes from conversations with our concierge
We do not ask for diagnoses, medical records, medication lists or other clinical details through our website, chat or marketing forms. Please do not send that information through these channels.
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages visited, the website that referred you, and how you interact with our site and emails (for example, whether an email was opened or a link was clicked). See “Cookies, analytics and advertising” below.
Information from others. If you respond to one of our ads on Facebook or Instagram, Meta may share the information you submit in that ad form with us. If someone refers you to us, they may give us your name and contact details.
How we use your information
We use your information to:
- Answer your questions and respond to requests for pricing, a callback or booking help
- Schedule and confirm consultations, and send reminders and calendar invitations
- Send information you asked for, such as our interest packet and service details
- Send updates about Levata, such as opening and booking news, if you have agreed to receive them
- Remember your preferences so we send relevant information and avoid messages you don’t want
- Understand how people find and use our website so we can improve it
- Keep records of your consent choices and meet our legal obligations
We do not sell your personal information.
Text messages (SMS)
If you give us your mobile number and check the box agreeing to receive text messages, we may text you about your inquiry and consultation (for example, confirmations and reminders) and, only if you separately agree, updates and offers from Levata. Consent to receive texts is never a condition of booking a consultation or a stay.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also contact us at trent@levataretreat.com or (385) 498-0730. See our Terms of Service for full SMS terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Email, calls and video consultations
Email. We send emails you request (such as consultation confirmations and interest packets) and, if you sign up, updates about Levata. Every marketing email includes an unsubscribe link. Unsubscribing from marketing emails does not stop messages about a consultation you booked.
Calls and voicemail. When you call us, our phone system records the call details (such as your number and the time of the call) and any voicemail you leave, so we can return your call.
Video consultations. Concierge consultations take place over Google Meet. We do not record consultations. Google’s privacy policy applies to your use of Google Meet.
How we share information
We share your information only as described here:
- Service providers that help us run Levata, under agreements that limit how they can use your information. These include our customer relationship and communications platform (HighLevel), our phone and messaging provider, our email delivery service, Google Workspace (calendar and video), our website host, and our reservations system (Cloudbeds).
- Legal and safety reasons, when required by law, to respond to legal process, or to protect the rights, safety and property of our guests, staff or others.
- Business transfers, if Levata is involved in a merger, acquisition or sale of assets, in which case this policy continues to apply to your information.
- With your permission, for any other purpose you agree to.
We do not sell or rent your personal information, and we do not share your mobile number or text-message consent with anyone for their own marketing.
Cookies, analytics and advertising
Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and measure our advertising.
We may use advertising tools from Meta (Facebook and Instagram) and others to show Levata ads to people who may be interested and to measure how our ads perform. We do not send the health- or service-related details you share with us (such as your service interest, readiness or timing) to advertising platforms.
You can block or delete cookies in your browser settings, and adjust ad preferences in your Facebook, Instagram and Google account settings. Some parts of our site may not work properly without cookies.
Health information
Our website, chat and marketing channels are not designed to collect medical information, and our concierge will not ask you for diagnoses or medical records through them. If you choose to share health details in a message, we use them only to respond to you and store them securely.
Information related to care you receive during a stay at Levata is handled under separate policies provided to guests at the time of booking and arrival.
How long we keep information
We keep your information for as long as you remain in contact with us or on our mailing list, and afterward as needed for our records, to honor your opt-out choices, and to meet legal requirements. When information is no longer needed, we delete or de-identify it.
How we protect information
We use reasonable administrative, technical and physical safeguards, including access controls on our systems and limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Emails: use the unsubscribe link in any marketing email.
- Texts: reply STOP to any message.
- Pause or update preferences: contact us and we will pause messages or change what we send.
- Access, correction or deletion: email trent@levataretreat.com to ask what information we hold about you, correct it, or ask us to delete it. We may keep limited records where required by law, such as a record that you opted out.
Depending on where you live, you may have additional rights under state privacy laws. We will respond to requests as those laws require.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. We do not ask for information about infants through our website or marketing forms.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If a change is significant, we will give additional notice, such as on our website or by email.
Contact us
Levata Retreat
1133 W 3200 N, Lehi, UT 84043
Email: trent@levataretreat.com
Phone: (385) 498-0730